Managed Infrastructure | Managed Operations | |
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24x7x365 Support By Phone, email, or chat, unlimited access to our Cloud Experts is available at no additional charge |
+ Dedicated Technical Support Manager | |
Architecture Design & Platform Maintenance Assistance with planning, designing and architecting your environment. Once up and running, specialists keep your platform patched and up-to-date |
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Security Security advice for your environment based on best practices |
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Reporting Basic Account usage reports are available |
+ Advanced reporting: Online Ticketing, Archiving, Bandwidth Utilization, DNS Manager, and Web Analytics | |
Monitoring and Response (Infrastructure) Enterprise Grade Monitoring Solution provides system performance and health status with threshold violation notifications able to be sent directly via text or email. |
+ We configure custom alerts, respond to alarms 24x7, and conduct root cause analysis to fix issues | |
Backups We provide you with the tools necessary to self-configure, monitor, and run your backups or we configure your automatic backups, which includes monitoring, and troubleshooting. |
+ We configure automatic nightly backups insuring a recent copy of your data is available should you need it | |
Autoscaling* We provide you with the tools necessary to self-configure Autoscaling or we will configure scaling of your environment to optimize for performance and cost, based on your needs |
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Application Services and Performance Monitoring We help setup common web app servers, then monitor & troubleshoot the service layer |
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Database Support and Expert Assistance We handle it for you. That includes: installing, configuring, and managing common databases. |
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Support SLA If Codaxo's Support Activities for your services result in unplanned unavailability, we'll do our best to help fix the problem and provide an SLA credit |
+ 2x Support SLA credit up to 100% of the fees for that month | |
Pricing Creating your account is free. Minimum fees only begin after you start spinning up Cloud Servers |
service level rate (starting at £35 *) |
service level rate (starting at £350 *) |
* not available in Australia & New Zealand